You can cancel a digital order from the dashboard if it meets all of the following criteria:
- The order is in Complete status
- The order was sent by email, text, or link
- At least one reward in the order is unredeemed
- You’re a team admin, or you placed the order
To cancel physical orders, contact support at clients@tremendous.com.
Only unredeemed rewards can be canceled. If the order you’re canceling has redeemed rewards, only the unredeemed rewards will be canceled.
Cancel within 30 minutes
You can cancel an order from the dashboard within 30 minutes of the order being sent:
- Go to Orders & rewards > Order history and open the order you want to cancel.
- Select Actions > Cancel order.
- Choose a cancellation reason, then select Cancel order.
Request cancellation after 30 minutes
After 30 minutes, you can still request a cancellation from the dashboard for up to 7 days after the order is sent. Our support team will review the request and cancel eligible rewards.
- Go to Orders & rewards > Order history and open the order you want to cancel.
- Select Actions > Request cancellation.
- Choose a cancellation reason, then select Request cancellation.
What happens when an order is canceled
- Email and text orders: Recipients of canceled rewards are notified.
- Link orders: Recipients aren’t notified. If you’ve already shared the link, they won’t be able to access it.
Canceled rewards are refunded to the original payment method. If you paid for the order using your prefund balance, the refund will return to your prefund balance. Redeemed rewards aren’t refunded.
When cancelation is complete, we'll send you an email confirmation. The confirmation includes a CSV of rewards that could and could not be canceled.
FAQ
Which rewards get canceled?
Only unredeemed rewards can be canceled. Once a recipient chooses a payout option, that reward is redeemed and isn’t canceled with the order. If you need to cancel a redeemed reward, contact us at clients@tremendous.com.
What’s the difference between canceling an order and canceling a reward?
Order cancellation cancels every unredeemed reward in the order. Reward cancellation cancels a single reward. See Cancel a reward for more information.
How can I cancel an order past 7 days?
If you need to cancel an order after 7 days, contact clients@tremendous.com. However, please be aware that redeemed rewards usually cannot be canceled.