When a reward email fails to deliver, you will receive a notification via email, and you can also see failed deliveries on your dashboard. Failed deliveries are most commonly a bounce-back error due to an invalid email address or unintentionally rejected by the recipient's server (i.e., if their inbox is full or they marked rewards@reward.tremendous.com as spam).
To prevent delivery issues in the future, recipients should add rewards@reward.tremendous.com to a whitelist/safe senders list in their inbox.
What to do if a reward email fails to be delivered
To view failed deliveries in your Tremendous dashboard:
- Click Orders & rewards > Reward history in the left-hand menu.
- In the All statuses dropdown, select Delivery failed.
- Click on a reward to view its details.
Take one of the following actions:
| Action | Description |
| Cancel | Cancel the reward for a refund to the original form of payment. |
| Resend email | Resend the reward email to the email address associated with the reward. |
| Update email | Update the email address associated with the reward. The reward email will immediately be sent to the new address. |