Using Tremendous, you can send rewards to recipients located throughout Southeast Asia. This guide covers product availability, localization considerations, and restrictions within the region.
IN THIS GUIDE
Reward options in Southeast Asia
Depending on where your recipients are located within Southeast Asia, you can send them prepaid Visa cards, gift cards, monetary payouts, or charity donations. Learn more about each product type’s regional coverage below.
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The Virtual Visa card can be sent to recipients located in Brunei, Cambodia, Laos, Singapore, Timor-Leste, and Vietnam.
Virtual Visa cards can be spent at any merchant in a supported country that accepts prepaid cards. Balances are stored in USD and convert to local currency when used. Tremendous does not charge any currency conversion fees.
The Virtual Visa cannot be sent to recipients located in Indonesia, Malaysia, the Philippines, and Singapore due to poor acceptance rates. Recipients who attempt to spend their Virtual Visa cards at businesses located in these countries may experience declined transactions.
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Tremendous offers a variety of gift cards in Southeast Asia. For a complete list of available gift cards by country, see our catalog.
Gift card balances are stored in local currency and can only be spent in the country or region they’re issued in. For example, a Grab Food IDR gift card is issued by Grab Indonesia and can only be used in Indonesia. If you want to send a Grab Food gift card to a recipient in Malaysia, you must send them a Grab Food Malaysia gift card.
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Tremendous offers PayPal International transfers to recipients located in Indonesia, Malaysia, the Philippines, Singapore, and Vietnam.
Monetary payouts incur fees, which you can add to your order total or pass through to your recipients. Learn more about monetary payout fees.
- Tremendous offers charity donation payouts to recipients located throughout Southeast Asia. For a complete list of available charities by country, see our catalog.
Denominations
The minimum and maximum value of a reward sent to Southeast Asia depends on the country you're sending to and the specific payout the recipient wants to receive. Download the complete reward catalog for a detailed breakdown of available products and their minimum and maximum values.
The minimum and maximum value of each gift card is determined by the issuing merchant. Some gift cards are only available in discrete denominations, eg. ฿100 THB and ฿200 THB, instead of continuous denominations, eg. ฿100-500 THB and everything in between. The value of a reward must match an available denomination in order to be redeemed.
For example, if you want to send a recipient ฿200 THB and you know they want to redeem a Burger King Thailand gift card, which is only available in the amount of ฿100 THB, you may need to divide the amount into two rewards of ฿100 THB each. Learn more about how currency conversion can affect this scenario.
Adding local products to campaigns
When creating or editing a campaign, you can filter the product table by location to find and add local products for a region. To the right of the product table, select the “locations covered” link to view a list of regions where at least one local product is included in your campaign.
A single campaign can be used for multiple countries and regions. During redemption, we detect the recipient’s country using their IP location and show them local redemption options only.
To learn more about adding local products to your campaigns, see:
Currency and language localization
During the order flow, you can localize your rewards by specifying a currency and language.
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If you know where your recipients are located, you can specify their local currency. This displays the reward amount to the recipient in the specified currency both before and after redemption.
If you don’t specify a currency, Tremendous will automatically convert the reward amount to the recipient’s local currency at the time of redemption.
Whether you specify a currency or not, your order total will always be calculated and paid in your team currency. Learn more about team currencies.
- When you specify a language, we automatically translate the reward email, text message, and landing page. This includes your campaign messaging, redemption and usage instructions, and regulatory copy. If the recipient redeems a Virtual Visa card, the card page and all transaction notifications are also translated.
To learn more about sending rewards in other currencies and languages, see:
Restrictions
Virtual Visa and PayPal International are not available in Thailand. If your recipients are located in Thailand, they can instead receive gift cards or charity donations.
Banking regulations prohibit Tremendous from sending rewards to recipients located in Myanmar. Learn more about recipient restrictions.
In addition to the prohibited countries listed above, local carrier restrictions prevent us from delivering text message rewards to most countries in Southeast Asia with the exception of Brunei. Recipients in other countries cannot receive text message rewards, but can still receive email or link rewards.