Each payout option in our campaign catalog comes with specific denomination restrictions. These restrictions determine the reward options recipients see during redemption, based on the amount they are being sent. There are two main types of restrictions:
A minimum and maximum range of values
A list of specific (discrete) denominations
Recipients will only see payout options that are available for their reward amount.
Minimums and maximums
When editing your campaign catalog, the minimum and maximum allowed amounts for each payout option are listed in the Denominations column.
For example, a Starbucks gift card might only be available for rewards between $5 and $500. If a recipient’s reward falls outside this range, Starbucks will not appear as a redemption option.
Discrete denominations
Certain gift cards can only be issued in specific pre-set amounts—known as discrete denominations.
For example, a Cineworld UK gift card may be available only in denominations of £10, £20, £30, or £50. If the recipient's reward amount does not exactly match one of these denominations, the Cineworld UK gift card won't appear during redemption.
To view the available discrete denominations for a specific payout option, click See restrictions next to the reward in your campaign catalog.
To view all denomination restrictions for each product in our catalog, download the CSV from our online catalog.
Avoiding issues with discrete denominations
To ensure your recipients have a seamless redemption experience:
Check denomination restrictions: Review available denominations carefully for each payout option before finalizing your campaign.
Align reward amounts: Whenever possible, set your campaign’s reward values to match available denominations of popular payout options.
Communicate clearly: Let recipients know upfront that certain payout options may only be available in specific denominations.
Test your catalog: Preview the recipient experience in your campaign setup to ensure all intended payout options appear correctly.
If your reward amounts don't match the available denominations for a payout option, recipients will not see that option during redemption.
Currency conversion considerations
When sending international rewards, currency conversion can impact denomination availability. For instance, a $10 USD reward might convert to a non-standard amount in another currency, making some payout options unavailable due to denomination restrictions.
For detailed guidance, see our currency conversion article.