SurveyMonkey integration

By connecting your SurveyMonkey account to Tremendous, you can automatically send rewards to users who complete a SurveyMonkey survey.

Before setting up the SurveyMonkey integration, please be aware of the following information:

• At this time, the SurveyMonkey integration supports email rewards only. SMS and link rewards can't be ordered using this integration.
• SurveyMonkey orders must be paid using your Tremendous prefund balance. If your prefund balance is insufficient, orders will fail. To ensure that your prefund balance doesn't run out, we recommend setting up low balance notifications or using auto-reload.

To protect your survey from duplicate responses and spam, it is strongly recommended to set up fraud prevention.

Connect your SurveyMonkey account to Tremendous

To set up the SurveyMonkey integration, you must have admin permissions in Tremendous.

1. From the sidebar, click Team settings > Integrations & apps.
2. Navigate to SurveyMonkey and click Connect.
3. Log in and agree to give Tremendous access to your SurveyMonkey account.

Configure a survey to send rewards

1. From the sidebar, click Team settings > Integrations & apps.
2. Navigate to SurveyMonkey and click Configure.
3. Click on the gear icon (⚙) next to the survey you wish to set up.

4. Fill out the listed fields. Those marked with an asterisk (*) are required.

   You can create custom fields to map additional survey questions to your reward data. Custom fields appear in reward reports.

   The Tremendous-SurveyMonkey integration only supports single text field questions. If you can't find the correct SurveyMonkey question during setup, check the question type in SurveyMonkey and convert it to a single text field if necessary.

5. Click Save.

To protect your survey from receiving duplicate responses, Tremendous supports only one reward per unique email address per survey.

Troubleshooting the SurveyMonkey integration

SurveyMonkey orders must be paid using prefund balance. If your account's prefund balance is insufficient, SurveyMonkey orders will fail. If you notice that your integration isn’t generating rewards, first check your prefund balance in the Billing > Balance tab and top it up if necessary.

If your prefund balance is sufficient but SurveyMonkey orders still aren't being created, navigate to Team settings > Integrations & apps, then click the View requests icon next to your survey for more information. Common errors are:

• Insufficient funds - your prefund balance is insufficient or was insufficient at the time the order was attempted.
• Missing/invalid recipient name or email - this typically means that the wrong survey question has been linked to a Tremendous reward field. To make adjustments, navigate to Team settings > Integrations & apps > Configure, click the gear icon, and ensure that the correct survey question is linked to each Tremendous field.
• Invalid language or Invalid currency - the language or currency code is not being sent to Tremendous an accepted format. Tremendous uses two-letter ISO-639-1 language codes and three-digit ISO 4217 currency codes.

For more troubleshooting assistance, please email us at clients@tremendous.com.