Overview
You can deposit funds into your Tremendous account's prefunded balance to use for orders. You can pay by credit card, connect a US bank account, or create an invoice and send us funds via a money transfer service or your preferred local payment method.
To prefund your account:
- In the left-hand menu, navigate to Billing > Balance and select Add funds.
- Continue to follow the prompts for your preferred payment method. Your remaining balance can be transferred to a bank account at any time.
Available currencies and payment rails
Depending on where you are located, different payment currencies and payment rails are available to you.
Adding funds
You can add funds to your account in AUD, BRL, CAD, EUR, GBP, HKD, ILS, MXN, NZD, SGD, and USD. This is called your payin currency.
If your local currency isn't available as a payin currency, you can pay in USD using a money transfer service. Learn more about USD payins from outside of the US.
Holding funds
You can hold funds in your account in CAD, EUR, GBP, and USD. This is called your team currency.
If your payin currency isn't available as a team currency, we'll convert your payment to USD when it arrives. Payins are converted at the mid-market rate with no fee or markup.
| Payin currency | Region | Payment rails | Timeline | Team currency |
| USD | Worldwide | Credit card | Usually instant, up to 1 business day | USD |
| Money transfer service | 1-2 business days | |||
| United States | US domestic wire transfer | 1-2 business days | ||
| Connected bank account | 1-4 business days* | |||
| ACH | 1-5 business days | |||
| AUD | Australia | Bank transfer (BECS / NPP) | 1 business day | USD |
| BRL | Brazil | Pix | Minutes | USD |
| CAD | Canada | Credit card | Usually instant, up to 1 business day | CAD or USD |
| EFT | 1-2 business days | |||
| Interac e-Transfer | Minutes | |||
| EUR | Europe (Single Euro Payments Area) | Credit card | Usually instant, up to 1 business day | EUR or USD |
| SEPA transfer | Minutes** | |||
| GBP | United Kingdom | Credit card | Usually instant, up to 1 business day | GBP or USD |
| CHAPS | 1 business day | |||
| FPS | Instant | |||
| HKD | Hong Kong | FPS | Minutes | USD |
| ACH | 1 business day | |||
| RTGS (CHATS) | Same-day | |||
| ILS | Israel | ZAHAV | Same-day | USD |
| MASAV (standard ACH) | 1 business day | |||
| MASAV (Faster Payments) | Minutes | |||
| MXN | Mexico | SPEI | Minutes*** | USD |
| NZD | New Zealand | Direct Credit | 1 business day | USD |
| SGD | Singapore | FAST | Minutes | USD |
| GIRO | 1 business day | |||
| MEPS | Same-day |
*Connected bank account payments (US): A portion of your deposit may be available right away. The rest goes through a short settlement period before the full amount is available to use. Learn more about settlement timing.
**SEPA transfers (EU): If your bank supports instant SEPA transfers, your funds will arrive within minutes. If your bank does not support instant SEPA transfers, your funds will take one business day to arrive.
***SPEI transfers (MX): Payments arrive within minutes during banking hours. If you initiate a payment after business hours, on the weekend, or on a bank holiday, your funds will arrive on the next business day.
Team currencies
Tremendous prefund balances can be held in USD, CAD, EUR, or GBP. At this time, it’s not possible to hold a prefund balance in a different currency.
Available and pending balances, order totals, and reports will match your team’s prefund balance currency. Your team’s prefund balance currency is set during team creation. You can change your team currency as long as your team has no order history, funding activity, invoices, or currency-based settings.
Even though prefund balances can only be held in USD, CAD, EUR, or GBP, rewards can still be sent in other currencies. Learn more about sending rewards in other currencies.
FAQ
Why is my first payment or order on hold?
Your first payment or order may be held while we review your account. Learn more about account reviews.
Can I cancel a payment I made by mistake?
Email clients@tremendous.com as soon as possible from an email address associated with a user on your Tremendous team. Include the payment amount and your team name or ID, if you have it. Support may be able to cancel a payment that is still pending.
If you paid by credit card, you can request a refund to the original card. The 3% credit card processing fee is non-refundable.
A bank transfer that is already being processed can't be canceled. Once the funds are available in your balance, you can withdraw them. Learn more about withdrawing your account balance.
What happens if my prefund balance is overdrawn?
If a payment fails, Tremendous will notify you by email. It may take 1-2 business days for a payment to fail. If your prefund balance was used to pay for orders during that time, your prefunded account balance may be negative.
When an account's prefund balance is negative, orders cannot be placed until the account is brought back into good standing. You will see a banner asking you to add funds to your prefund account.
You can bring your account into good standing by sending us a wire payment or contacting clients@tremendous.com to ask about alternate payment options.