You can withdraw your full or partial prefund balance back to your company's external bank account at any time. If you're closing your account, withdraw your balance first. Learn more about closing your Tremendous account.
Initiating a withdrawal in the US
If you have a US bank account, you can connect it to Tremendous and initiate a withdrawal from within your dashboard.
Payment method management permissions are required to initiate a withdrawal. If you don't have the required permissions, contact your account admin for assistance. Learn more about permissions.
To initiate a withdrawal:
- Navigate to Home or Billing > Balance and go to the account balance tile.
- Click on the three dots in the upper right-hand corner and select Initiate withdrawal.
- Add a bank account for withdrawal or choose from an existing account.
If you're connecting a new bank account for withdrawals, or if you haven't used your connected bank account in a while, our operations team must review and approve it for security reasons. You will receive an email notification when your bank account is approved for withdrawal.
Initiating a withdrawal outside of the US
At this time, only US bank accounts can be connected to Tremendous. If your bank account is outside of the US, email clients@tremendous.com with a bank verification letter that includes your bank transfer details and the currency the account is held in. We'll send the funds and confirm by email.
FAQ
Can I refund my prefund balance to a credit card?
If the original transaction was made by credit card, we can reverse it back to the original card used for payment. To request this, contact clients@tremendous.com. The 3% credit card processing fee is non-refundable.
Transactions made by a connected bank account or wire transfer can't be refunded to a credit card and must be returned to a bank account.
How long will the transfer take?
The amount will be deducted from your Tremendous account immediately, and it will post to your billing statement in 2–4 business days.