Fraud reports

If you've chosen to use fraud prevention, you may wish to see additional information about a flagged reward before deciding to release or block it. When a reward is flagged by your fraud settings, you can download a fraud report to learn more about the reward's redemption.

The fraud report includes:

• Recipient information (name, email, phone)
• The reason(s) why a reward was flagged
• Redemption IP and device information

For a full list of available fraud report columns and definitions, review the column reference below.

• Column name	Definition	Default
  Reward ID	Tremendous reward ID	X
  Recipient email	Recipient email	X
  Recipient phone	Recipient phone number	X
  Status	The reward’s fraud review status (flagged, blocked, released)	X
  Reasons	Reason(s) why the reward was flagged	X
  Date redeemed	When the reward was redeemed	X
  Redeemed from	Country where the reward was redeemed	X
  Amount	Reward value
  Campaign ID	Campaign ID
  Campaign name	Campaign name
  Date created	When the reward was created
  Device ID	Device fingerprint
  IP	IP address associated with the reward
  IP country	Country derived from the IP (two-letter country code)
  Order ID	Tremendous order ID
  PayPal email	PayPal email, for PayPal payouts (obfuscated)
  Redemption method	Payout method chosen by the recipient (e.g., PayPal, Venmo, gift card)
  Reward status	The reward’s delivery status
  Venmo phone	Venmo phone, for Venmo payouts (obfuscated)
  Venmo username	Venmo username, for Venmo payouts (obfuscated)

You can customize the columns that appear in your dashboard order history and in the order report:

1. Navigate to Fraud prevention > Review queue and select the Columns button.
2. Review your column settings. You can select, deselect, and reorder the columns to suit your reporting requirements.
3. Any changes you make are saved automatically. To remove your changes and start over, select Reset to defaults.

Once you’re satisfied with the structure of your fraud report, you can download it.

1. Navigate to Fraud prevention > Review queue.
2. Apply date filters if needed.
3. Select Export to start the report download. Small reports will download immediately. If your report is large and takes a while to generate, we’ll email you when the report is ready.

FAQ

How can I see fraud information for a reward that wasn’t flagged?

For privacy reasons, fraud reports are only available for rewards that have been flagged by your fraud settings. If you have fraud concerns about a reward that was not flagged and want to investigate further, please contact clients@tremendous.com for assistance by one of our support specialists.