Resend a Reward
There are various reasons why a recipient may not see the reward email in their inbox. Some examples include:
It was redirected to their spam folder
It was received by their server, but their server filtered it
They accidentally deleted it
If a recipient contacts you because they don't see the email, you can resend it to them through the dashboard.
Select the reward to display its details
Click Actions > Resend
You will have the option to resend a given reward twice maximum. If the recipient still does not see it after two attempts, please contact firstname.lastname@example.org or try one of the suggestions below.
It's not working. What do I do?
You can direct the recipient to: