Resend a reward

Overview

There are various reasons why a recipient may not see the reward email in their inbox. Some examples include:

• It was redirected to their spam folder

• It was received by their server, but their server filtered it

• They accidentally deleted it

If a recipient contacts you because they don't see the reward email, you can resend it to them through the dashboard.

Instructions

1. Select Orders & Rewards in the left-side navigation bar
2. Select Reward History
3. Find the reward you wish to resend
4. Click the Resend button

If the recipient still doesn't see the reward email, you can direct them to:

• Add rewards@reward.tremendous.com to their list of approved senders

• Check their spam folder

• Search rewards@reward.tremendous.com in their inbox

• Contact help@tremendous.com with their reward ID

You can resend a specific reward twice at most. If the recipient doesn't see it after two attempts, please contact clients@tremendous.com for further assistance.