There are various reasons why a recipient may not see the reward email in their inbox. Some examples include:
It was redirected to their spam folder
It was received by their server, but their server filtered it
They accidentally deleted it
If a recipient contacts you because they don't see the email, you can resend it to them through the dashboard.
- Find the reward you wish to resend
- Click the Resend email button
If the recipient still doesn't see the reward email, you can direct them to:
Add email@example.com to their list of approved senders
Check their spam folder
Search firstname.lastname@example.org in their inbox
Contact email@example.com with their reward ID
You can resend a specific reward twice at most. If the recipient doesn't see it after two attempts, please contact firstname.lastname@example.org for further assistance.