Resend a Reward

Resend a Reward

Overview

There are various reasons why a recipient may not see the reward email in their inbox. Some examples include:

  • It was redirected to their spam folder

  • It was received by their server, but their server filtered it

  • They accidentally deleted it

If a recipient contacts you because they don't see the email, you can resend it to them through the dashboard.


Instructions

  1. Find the reward you wish to resend

  2. Select the reward to display its details

  3. Click Actions > Resend

You will have the option to resend a given reward twice maximum. If the recipient still does not see it after two attempts, please contact clients@tremendous.com or try one of the suggestions below.

It's not working. What do I do?

You can direct the recipient to:

  1. Add rewards@tremendous.com to their list of approved senders

  2. Check their spam folder

  3. Search rewards@tremendous.com in their inbox

  4. Contact help@tremendous.com with their reward ID