Place orders faster, with more flexibility and fewer errors.
What’s changing?
- Redesigned order flow – A redesigned order for easier navigation.
- Improved manual data input – A more intuitive way to enter recipient details.
- Simpler data upload process – Better handling of orders for 10+ recipients.
- Refined currency, translation, and scheduled delivery experience – Improved experience for commonly used fields.
1. Redesigned order flow
What's changing?
- All orders will start in a main hub page. You can navigate to different steps for campaign selection, recipient details, payment method selection, and final review.
- Steps can be completed in any order.
- The new structure makes it easier to track progress and return to previous steps without losing data.
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How this helps you:
✅ More intuitive navigation – No more getting lost in multiple steps.
✅ Easier modifications – Quickly adjust details without restarting the order.
✅ Better visibility – See all order details in one place.
2. Improved manual data input
What’s Changing?
- We’ve redesigned the manual entry form to make it clearer and more user-friendly.
- Fields will be better organized, and error messages will be more actionable.
- You can preview recipient details before submitting.
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How this helps you:
✅ Faster data entry – Less confusion, fewer clicks.
✅ Fewer errors – Clearer validation messages help prevent mistakes.
✅ Better previewing – See exactly what recipients will receive.
3. Simpler data upload process
What’s Changing?
- We will support more file formats (e.g. .xlsx)
- The file upload process will automatically detect errors before submission.
- We will improved support for different currencies in bulk orders.
- The system will provide real-time feedback on formatting issues.
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How this helps you:
✅ Fewer upload failures – Catch errors before submission.
✅ Better currency handling – No need to manually adjust currency fields.
✅ More flexibility – Uploads work more smoothly with different file formats.
4. Refined currency, translation, and scheduled delivery experience
What’s Changing?
- ‘Currency’, ‘Translate recipient messaging’, and ‘Schedule delivery’ will always be visible in the order form.
- These fields will be enabled by default for all organizations, reducing setup confusion.
- The ’Schedule delivery’ field will include a clearer date picker.
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How this helps you
✅ Easier access – No need to enable these fields manually.
✅ Clearer scheduling – Better control over when rewards are sent.
✅ Improved international support – Recipients get the right currency and language automatically.
Frequently Asked Questions
Q: When will these changes go live?
These updates will be rolled out over the next few months; some are already live.
Q: Will I need to update my existing orders?
No, existing orders will remain unchanged. These updates only apply to new orders placed after the rollout.
Q: Do I need to take any action?
No action is required. These changes will be applied automatically to your account.
Q: Where can I get help if I have issues?
If you have any questions or need assistance, please reach out to our Support Team.