Securely receiving and distributing link reward CSVs
What are link rewards?
Link rewards are URLs that can be independently distributed to recipients (e.g., providing a URL instead of a physical gift card). Purchasing link rewards generates a CSV file containing these distributable URLs. A key benefit of this is that recipient details are not required at the time of ordering.
To enable link rewards on your account, contact our support team at clients@tremendous.com.
Sending a CSV of link rewards
During the ordering process, an email address must be selected to receive this CSV. The designated receiver will get an email containing a download link that expires in 24 hours. If the file is not downloaded before the link expires, they must reach out to the orderer or a team admin to request a new download link.
Managing a link reward order
After placing an order, two actions are available when viewing a single order from the order history page:
- Update the receiver's email address.
- Resend the download link to the same receiver.
For security purposes, these actions can be performed up to a combined total of three times per order. For additional assistance, contact support.
Downloaded orders
Once the receiver downloads the link reward CSV, it can no longer be redistributed. To request a new copy, please contact support.
Link reward best practices
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Treat the CSV of link rewards like cash and manage it securely.
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Order link rewards as needed rather than storing them.
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Link rewards can only be redeemed by the end recipient; they cannot be pre-redeemed.