Managing link rewards

Securely receiving and distributing link reward CSVs

What are link rewards?

Link rewards are URLs that can be independently distributed to recipients (e.g., providing a URL instead of a physical gift card). Purchasing link rewards generates a CSV file containing these distributable URLs. A key benefit of this is that recipient details are not required at the time of ordering.

To enable link rewards on your account, contact our support team at clients@tremendous.com.

Sending a CSV of link rewards

During the ordering process, an email address must be selected to receive this CSV. The designated receiver will get an email containing a download link that expires in 24 hours. If the file is not downloaded before the link expires, they must reach out to the orderer or a team admin to request a new download link.

 

Managing a link reward order

After placing an order, two actions are available when viewing a single order from the order history page:

  1. Update the receiver's email address.
  2. Resend the download link to the same receiver.

For security purposes, these actions can be performed up to a combined total of three times per order. For additional assistance, contact support.

Downloaded orders

Once the receiver downloads the link reward CSV, it can no longer be redistributed. To request a new copy, please contact support. 

Link reward best practices

  • Treat the CSV of link rewards like cash and manage it securely.

  • Order link rewards as needed rather than storing them.

  • Link rewards can only be redeemed by the end recipient; they cannot be pre-redeemed.