Failed deliveries

What to do if a reward email fails to be delivered

Overview

When a reward email fails to deliver, you will receive a notification via email. You can also see failed deliveries on your dashboard.

1. Click Orders & rewards > Reward history in the left-hand menu

2. In the All statuses dropdown, select Delivery failed

Instructions

1. Click on a reward to view its details

2. Take one of the following actions:

   Action	Description
   Cancel	Cancel the reward for a refund to the original form of payment.
   Resend email	Resend the reward email to the email address associated with the reward.
   Update email	Update the email address associated with the reward. The reward email will immediately be sent to the new address.