Rewards can be cancelled only if they meet both of the following criteria:
The reward has not yet been redeemed
The reward was purchased within the last seven days
A reward is considered redeemed once the recipient has selected a payout option and a prepaid card or merchant gift card has been created. A redeemed reward can't be cancelled, even if the recipient has not used the gift card code.
Cancellations are intended for rewards that were purchased in error. Once cancelled, a refund will be issued to the original form of payment.
Click the Cancel button
If the Cancel option is not listed, then the reward has already been redeemed and/or falls outside the 7-day window for cancellation.