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Virtual Visa International

FAQ for the Tremendous Visa Rewards Card (virtual, internationally available)

Overview

Getting Started

What is the Tremendous Visa Rewards Card?
The Tremendous Visa Rewards Card is a Visa network branded prepaid card.

How long does it take to receive my card?
Shortly after submitting your information for the card, you will receive an email that contains a link to your card page. Your card page is accessible only through the email we send you.

Are there any fees or costs associated with my card?
No.

What information must I provide when signing up for the card?
You will need to provide your email address and full name. You must also read and agree to the Cardholder Agreement.

Is my email address or other personal information shared with others?
Your privacy is very important to us. Please see the Cardholder Agreement and Issuing Bank Privacy Statement for details; both can be found on your card page.

How secure is the personal information that I submit?
We take the security of your information seriously. Information entered on the website or through the app meets banking and industry standards.

Activation & Loading

How do I activate my card?
Your Virtual Visa Card does not have to be activated, and it can be used as soon as you receive it.

How do I load funds onto my card?
Your card has been issued to you with a specific value and is not reloadable.

I have multiple Tremendous Visa Rewards Cards. Can I combine them?
Because each card has been issued to you with a specific value and is not reloadable, multiple cards cannot be combined.

Your Card Page

What can I view on my card page?
Your card page will display your card information, current available balance, and transaction history.

How do I access my card page?
Shortly after you redeemed your card, you received an email that contains a link to your card page. Your card page is accessible only via email. If you're having trouble locating that email, please email help@tremendous.com for further assistance.

Usage

How do I use my card?
Your card can be used to make online purchases, like you would use a credit card, as long as the amount authorized for the transaction does not exceed the available balance. The billing address you should use is located on your card page.

Where can my card be used?
Your card can be used at any merchant where Visa is accepted. However, whether or not the specific merchant accepts prepaid cards as payment is at their discretion.

Why was my card declined?
You can visit your card page to view your transaction history. The transaction will include the reason your card was declined.

Why does my transaction show as "pending"?
A transaction may read as "pending" until the merchant sends the final transaction amount (i.e. settles the transaction). The pending amount is the authorization for the transaction, and the authorization may exceed the amount you were expecting (for example, a restaurant may authorize 20% more than your purchase to account for tip). In most cases, the transaction will settle in 7 business days. Once it settles, you will see the final amount that was charged to your card.

Can I use my card in-store?
Your card can be used in-store only if the merchant is able to manually enter your card information.

Can I add my card to a virtual wallet?
The Tremendous Visa Rewards Card does not currently support virtual wallets.

Can I withdraw cash from my card?
No, you cannot withdraw cash from the Tremendous Visa Rewards Card. This means you cannot use it on gambling websites, Venmo, etc.