Virtual Visa FAQ


What does a recipient receive after redeeming a virtual Visa card?

Recipients will receive an email with a link to their card page, as shown below. This is the only place through which the card is accessible. There are no steps that need to be taken to activate the card, and they can simply click the link to see their card details.

What should recipients do if they lose their virtual Visa card?

If recipients lose the link to their virtual Visa card, our recipient support team ( can resend them the link to their Visa card page.


Can virtual Visa cards be used in person?

While virtual Visa cards can be used online anywhere Visa is accepted, they cannot be used in person at most places. However, it's possible for some merchants to process virtual Visa cards for payment by manually entering in the card details on-site.