Physical Visa Card

FAQ for the Tremendous Visa Rewards Card (physical, U.S. only)

Overview

Getting Started

What is the Tremendous Visa Rewards Card?
The Tremendous Visa Rewards Card is a Visa network branded prepaid card.

How long does it take to receive my card?
Your card should arrive in the mail in 7-10 business days via USPS. If you still have not received it after 10 business days, please contact our support team at help@tremendous.com for further assistance.

Are there any fees or costs associated with my card?
No.

What is the minimum age to sign up for a Tremendous Visa Rewards Card?
You must be at least 18 years of age (or older if residing in a state where the majority age is older) to sign up for the Tremendous Visa Rewards card.

What information must I provide when signing up for the card?
You will need to provide your email address, full name, and a valid home address (P.O. boxes are not allowed). You must also read and agree to the Cardholder Agreement.

Why are you asking for my personal information?
The Tremendous Visa Rewards Card is subject to certain federal banking rules and regulations, so we are required to obtain a minimum amount of information from customers. In addition, the information you submit will be used as the billing information for the card.

Is my email address or other personal information shared with others?
Your privacy is very important to us. Please see the Cardholder Agreement and Issuing Bank Privacy Statement for details.

How secure is the personal information that I submit?
We take the security of your information seriously. Information entered on the website or through the app meets banking and industry standards.

Activation & Loading

How do I activate my card?
You can activate your Physical Visa Card by clicking the link in your confirmation email, or by visiting this page.

How do I load funds onto my card?
Your card has been issued to you with a specific value and is not reloadable.

I have multiple Tremendous Visa Rewards Cards. Can I combine them?
Because each card has been issued to you with a specific value and is not reloadable, multiple cards cannot be combined.

Your Card Page

What can I view on my card page?
Your card page will display your card information, current available balance, and transaction history.

How do I access my card page?
Shortly after you redeemed your card, you received an email that contains a link to your card page; you can click that link to go to your card page. Alternatively, you can enter your card information here.

Usage

How do I use my card?
Your card can be used to make purchases, like you would use a credit card, as long as the amount authorized for the transaction does not exceed the available balance. In the event you use your card for an online purchase, the billing address associated with your card is the address you entered at redemption; it will also be listed on your card page.

Where can my card be used?
Your card can be used at any merchant in the United States and District of Columbia where Visa is accepted. However, whether or not the specific merchant accepts prepaid cards as payment is at their discretion.

Can I withdraw cash from my card?
No, you cannot withdraw cash from the Tremendous Visa Rewards Card. The card cannot be used at ATMs or on apps like Venmo.

Do I use "debit" or "credit" to process my transactions?
In most cases, you can use either "debit" or "credit" to process your transactions. However, there is an exception at stores that allow you to withdraw cash at checkout (e.g. grocery stores) – because the Physical Visa Card does not support cash withdrawals, debit transactions will be declined. In instances like these, you can only process a credit transaction.

Why was my card declined?
You can visit your card page to view your transaction history. The transaction will include the reason your card was declined.

Why does my transaction show as "pending"?
A transaction may read as "pending" until the merchant sends the final transaction amount (i.e. settles the transaction). The pending amount is the authorization for the transaction, and the authorization may exceed the amount you were expecting (for example, a restaurant may authorize 20% more than your purchase to account for tip). In most cases, the transaction will settle in 7 business days. Once it settles, you will see the final amount that was charged to your card.

Can I add my card to a virtual wallet?
The Tremendous Visa Rewards Card does not currently support virtual wallets.