Virtual Visa Cards
What does a recipient receive after redeeming a virtual Visa card?
Recipients will receive an email with a link to their card page, as shown below. There are no steps that need to be taken to activate the card, and can simply click the link to see their card details.
What should recipients do if they lose their virtual Visa card?
If recipients misplace their virtual Visa card, our recipient support team ([email protected]) can resend them the link to their Visa card page.
Can virtual Visa cards be used in person?
While virtual Visa cards can be used online anywhere Visa is accepted, they cannot be used in person at most places. However, it's possible for some merchants to process virtual Visa cards for payment by manually entering in the card details on-site.
Physical Visa Cards
What does a recipient receive after redeeming a physical Visa card?
Upon redeeming a physical Visa card, the recipient receives an email providing them with a delivery timeline and a link to activate their card.
How do recipients activate their cards?
There are two ways recipients can activate their physical Visa card:
- By clicking the link delivered to their email address (pictured above)
- By clicking Activate Card on my-card.com and entering the 20-digit code located on the back of their card
Do recipients have to register their physical Visa card?
It is recommended that recipients register their physical Visa card on my-card.com, especially if their card is of high value. If they lose the card in the future, they can have a replacement card issued with the remaining balance. That said, it it not strictly required for recipients to register their card.
Do recipients have to enter a PIN for their physical Visa card?
Recipients are not required to enter a PIN for their physical Visa card unless they would like to run the card as debit when making payments. Recipients can make any payments by running the transaction as credit, without needing to enter a PIN.
What should recipients do if they lose their physical Visa card?
If a recipient loses their physical Visa card, or if it is stolen from them, they can report the card as lost/stolen on my-card.com as long as they have registered it previously. If they have not registered it, Tremendous' support team ([email protected]) can still send the recipient a replacement card provided there is no spend activity on the card.
Can physical Visa cards be used online?
Yes, physical Visa cards can be used to make purchases online as long as they have been activated online (i.e. there is a billing address associated with the card).
How are physical Visa cards shipped? Is tracking available?
Physical Visa cards are delivered via USPS mail within 5-10 days of redemption in a plain white envelope (see example below). There is no tracking available.
What do the physical Visa cards and carrier look like?
See examples below.